Refund policy

Returns & Refunds

Last updated: October 30, 2026

All sales are final.

Every SMWHR piece is made to order for you, so we're unable to accept returns or exchanges, or to change or cancel an order once it's placed. Please check your sizes and items before checking out. Our size details are listed on each product page.

Damaged, defective or incorrect items

If your order arrives damaged, defective, missing an item, or with the wrong item or size, email support@smwhrusa.com within 14 days of delivery. Include your order number and photos of the item and packaging. We'll send a replacement or a refund at no cost to you.

Lost or stolen packages

Once your order is marked as delivered by the carrier, we can't be responsible for packages that are lost or stolen.

If your tracking hasn't updated in 10 days, contact us and we'll help you track it down.

Questions

support@smwhrusa.com